Refund, Cancellation & Withdrawal Policy

This Refund, Cancellation & Withdrawal Policy applies to Liike Ads AI, a self-service software-as-a-service platform operated by Liike Digital Oy.

For purchases through CopeCart, CopeCart GmbH is the contractual reseller and seller. CopeCart handles customer-facing payment, recurring billing, applicable transaction taxes and the customer invoice for the CopeCart transaction. Approved refunds and withdrawals for CopeCart transactions are processed through CopeCart where applicable. Liike Digital Oy continues to operate and fulfil Liike Ads AI.

Nothing in this Policy limits mandatory rights available to consumers under applicable Finnish or European Union law.

1. Subscription cancellation

Liike Ads AI subscriptions renew automatically at the applicable billing interval until cancelled.

You may cancel future renewal through the billing or subscription-management function made available to you or, where necessary, by contacting support@liikedigital.fi. For purchases through CopeCart, the applicable CopeCart buyer terms and customer-facing purchase flow provide the relevant cancellation information.

Ordinary subscription cancellation is separate from statutory withdrawal, refund, chargeback, account deletion and termination.

Unless applicable law, the applicable CopeCart terms, or an expressly stated offer provides otherwise:

• cancellation stops future automatic renewals;
• cancellation does not ordinarily reverse a payment already completed for the current billing period; and
• access continues until the end of the already-paid paid-through period unless the contract is lawfully terminated earlier.

Subscription Credits remain governed by the applicable Liike Ads AI Terms of Service and carry forward while the paid subscription entitlement remains active.

If mandatory consumer law gives you additional cancellation, termination, price-reduction or refund rights, those rights prevail.

2. Subscription credits

Subscription Credits are usage units included with a recurring Liike Ads AI subscription.

Current public monthly allocations are:

• Starter — 100 Subscription Credits per verified paid subscription period
• Creator — 250 Subscription Credits per verified paid subscription period
• Pro — 600 Subscription Credits per verified paid subscription period

Each verified initial subscription payment grants the allowance for the purchased plan. Each subsequent verified paid renewal adds the applicable plan allowance to the remaining eligible Subscription Credit balance.

Unused Subscription Credits carry forward while the paid subscription entitlement remains active. Subscription Credits are not automatically reset or expired at the end of each billing cycle.

Subscription Credits are not money, electronic money, stored value, cryptocurrency, a deposit or a financial instrument. They cannot be transferred, sold, exchanged or redeemed for cash.

3. Prepaid Credit Add-ons

Where offered, customers with an eligible active Liike Ads AI subscription may be able to purchase supplemental usage credits ('Prepaid Credits'). The available package size, price and number of credits will be displayed before purchase.

Prepaid Credits are maintained separately from Subscription Credits. A subscription renewal, the addition of Subscription Credits, upgrade or downgrade must not erase a valid Prepaid Credit balance.

Unless otherwise expressly stated, Liike Ads AI will consume available Subscription Credits before Prepaid Credits.

Prepaid Credits do not expire merely because time passes while the customer continuously maintains an eligible active Liike Ads AI subscription, unless different terms have been expressly agreed for an Enterprise customer.

An eligible active Liike Ads AI subscription is required to use Prepaid Credits.

Cancelling future automatic renewal does not end the paid service period. If a customer cancels renewal but the current paid subscription remains active until a later date, Prepaid Credits remain usable until the qualifying subscription actually terminates.

When the qualifying subscription actually terminates, any remaining unused Prepaid Credits expire permanently and cannot be restored by later reactivation.

Prepaid Credits:

• are internal service-usage units only;
• are not cash, stored value, deposits or a monetary account;
• are not transferable property and are not transferable between unrelated accounts;
• cannot be sold or exchanged; and
• cannot be redeemed for cash except where mandatory law requires otherwise;
• cannot be used outside Liike Ads AI; and
• are subject to the applicable refund, withdrawal and lifecycle provisions of this Policy.

Mandatory consumer rights remain unaffected.

4. Consumer statutory right of withdrawal

Consumers may have statutory withdrawal rights under applicable law. The existence, duration and consequences of a withdrawal right depend on the nature of the purchased digital product or service, the applicable law and the circumstances of the transaction.

For purchases sold through CopeCart, CopeCart presents the applicable buyer terms and withdrawal information during checkout. Where the applicable legal requirements for beginning performance during the withdrawal period and for loss of a withdrawal right have been satisfied, the withdrawal right may cease as provided by applicable law.

Nothing in this Policy excludes or limits a mandatory consumer right that cannot lawfully be waived.

Statutory withdrawal is legally distinct from cancelling future subscription renewal.

5. Digital performance during the withdrawal period

For purchases sold through CopeCart, the applicable CopeCart checkout presents the information and any consents required by applicable law for commencement of digital performance during a withdrawal period. This Policy does not impose a separate Liike Digital Oy immediate-service checkbox or duplicate CopeCart withdrawal information.

6. Withdrawal from prepaid-credit purchases

Where Prepaid Credits are offered and purchased by a consumer, the purchase is subject to applicable statutory consumer rights.

For purchases sold through CopeCart, the applicable CopeCart buyer terms and withdrawal information are presented during checkout. Any consequence of beginning performance or using Prepaid Credits depends on the transaction, applicable law and the applicable CopeCart terms and checkout information.

We will not describe Prepaid Credits as non-refundable where mandatory consumer withdrawal or remedy rights apply.

Where no statutory right to a refund exists, unused Prepaid Credits are not ordinarily redeemable for cash merely because the customer no longer wishes to use the service.

7. Failed AI generations

Credits should not be permanently charged where a generation fails because of a verified Liike Ads AI or upstream-provider technical failure and no usable output is delivered.

Where technically possible, such credits will be automatically returned to the exact originating credit type or pool. Subscription Credits are returned as Subscription Credits and Prepaid Credits as Prepaid Credits.

If automatic return does not occur, contact support@liikedigital.fi with the generation reference.

A generation that successfully completes but produces an output the customer subjectively dislikes is not, by itself, a failed generation.

Nothing in this section limits statutory rights relating to defective digital services.

8. Service outages and defects

Liike Digital Oy will use reasonable efforts to provide Liike Ads AI in accordance with its service description.

Consumers may have mandatory rights if a digital service is not supplied, is delayed, does not conform to the contract, or is defective. Depending on applicable law and circumstances, remedies may include bringing the service into conformity, price reduction, termination and/or reimbursement.

These statutory remedies are not excluded by this Policy.

Short maintenance periods, temporary interruptions inherent in online services, or failures outside our reasonable control do not automatically create a refund entitlement, subject always to mandatory law.

9. Duplicate or erroneous charges

If you believe that you have been charged twice or charged incorrectly, contact support@liikedigital.fi promptly and provide the transaction or order number.

Confirmed duplicate or erroneous charges will be corrected through the applicable Merchant of Record or payment channel.

10. Refund requests

Liike Ads AI does not offer a general voluntary money-back guarantee unless expressly stated for a specific purchase. Mandatory consumer rights remain unaffected.

For purchases made through CopeCart, approved refunds and withdrawals are processed through CopeCart where applicable. The applicable CopeCart buyer terms and checkout information identify the available request process.

For a service issue that may support a request, you may contact support@liikedigital.fi and include:

• account email;
• order or transaction number;
• product purchased;
• date of purchase; and
• reason for the request.

Nothing in this Policy restricts a refund, price reduction, termination or other remedy that must be provided under mandatory law.

11. Chargebacks, reversals and transaction-linked adjustments

Please contact us before initiating a payment dispute where reasonably possible so that we can investigate the transaction.

Fraudulent or abusive chargebacks may result in suspension of the affected account where permitted by law. A genuine exercise of statutory consumer rights, a good-faith complaint, or a legitimate payment dispute will not be treated as abuse merely because the customer challenges a transaction.

Refund, reversal, chargeback, cancellation and termination are separate events. A refund, reversal or chargeback event is recorded separately from the original payment and subscription entitlement in order to preserve an audit trail.

A refund, reversal or chargeback does not automatically create a negative credit balance, claw back Subscription Credits, claw back unrelated Prepaid Credits, or immediately terminate a Liike Ads AI subscription or entitlement.

Any entitlement effect depends on the relevant transaction, applicable law, the applicable CopeCart event, and the applicable Liike Ads AI Terms and policies. Liike Digital Oy and the applicable Merchant of Record may take reasonable measures to prevent fraud or duplicate recovery where appropriate under applicable law and contract.

12. Business customers

Statutory consumer withdrawal rights do not apply to customers purchasing exclusively in the course of business.

Refunds for B2B customers are therefore governed primarily by the applicable contract, Order Form, Merchant-of-Record terms and mandatory law.

13. CopeCart as contractual reseller and seller

For purchases through CopeCart, CopeCart GmbH is the contractual reseller and seller to the customer. Liike Digital Oy continues to operate and fulfil Liike Ads AI.

For the CopeCart transaction, CopeCart handles:

• customer-facing payment collection;
• recurring billing;
• applicable transaction taxes;
• the customer invoice;
• applicable payment administration; and
• approved refunds and withdrawals where applicable.

Company & Contact

Liike Digital Oy
Business ID: 3612672-1
VAT ID: FI36126721
Vanhanlinnantie 3b
00900 Helsinki
Finland

Support: support@liikedigital.fi
Privacy: privacy@liikedigital.fi